Stakeholder Engagement
The Kyoritsu Maintenance philosophy states “always desire for prosperity and work to achieve mutual profits,” and coexistence and co-prosperity with stakeholders is a prerequisite for our business efforts. We will work to create sustainable value while fostering communication with all of the stakeholders who support Kyoritsu Maintenance.
Multi stakeholder policy
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| Stakeholders | Relationship with Stakeholders | Main Method of Dialogue | Stakeholder Expectations |
|---|---|---|---|
| Customers |
Creating products and services that satisfy customers with a “customers first” mindset We focus on sensing what each customer wants, taking each situation seriously, and responding with care. We also work to improve and develop products and services based on customer feedback to improve customer satisfaction. |
・Opinions and requests received at our facilities ・Corporate inquiry desk ・Facility support desks ・Customer surveys ・Community website ・Social media |
・That we pursue high-value-added products and services with safety and security as our top priority ・That we anticipate needs that customers themselves are unaware of and propose solutions |
| Employees |
Creating a workplace that lets individual talents shine Our corporate culture, where bringing customers joy serves as our own joy, has been passed down through generations of employees with whom our founder’s company motto resonated. In pursuing new workstyles and supporting autonomous growth, we are working to create a workplace that draws out the potential of each and every employee. |
・Education and training based on career ・HR evaluation system and feedback interviews ・Career surveys ・Compliance hotline (internal reporting system) ・Company newsletter, department bulletins, business chats ・Interview sessions with the President |
・Physical and mental health ・Fair and impartial assessments and treatment ・Flexible working styles that allow for work-life balance ・Creating an environment that lets employees take on challenges ・Opportunities for career advancement and learning ・Respect for human rights and compliance with labor laws |
| Business Partners |
Promoting coexistence, mutual benefit, and sustainability We practice fair, transparent dealings and responsible procurement. We also promote understanding and partnership throughout the supply chain (purchasers, manufacturers, contractors, etc.) to promote sustainable procurement efforts and maintain relationships where we can grow together. |
・Publication of the Kyosei-Kai bulletin Banryu ・Supplier shareholder association ・Human rights due diligence ・Declaration of partnership building ・Compliance hotline (external reporting system) |
・Providing equal opportunities, clear and fair selection ・Information sharing and collaboration for sustainable procurement |
| Owners |
Stable asset management that respects the wishes of owners We preserve the assets important to owners over the long term and conduct renovations and upgrades in accordance with business plans, procure equipment, consumables, and energy for business sites, and promote safe, secure, and stable business operations. |
・Regular visits by representatives ・Management reports twice a year ・Renovation work and regular inspections in accordance with the law ・Contract renewal |
・Stability and continuity of asset management ・Trust in our products and services ・Maintenance of asset value |
| Shareholders/ Investors |
Deeper mutual understanding to improve corporate value We provide corporate data that may influence investment decisions such as our financial conditions and future business plans in a timely, fair, and continuous manner. We also regularly report opinions and concerns received through dialogue at meetings attended by management, using this feedback to improve business management and increase corporate value over the medium to long term. |
・Shareholders meetings ・Financial results briefings ・One-on-one meetings ・International IR ・Briefings for individual investors |
・Communication through IR activities ・Enhanced data disclosure ・Responding to external evaluation organizations ・Promoting sustainable management |
| Financial Institutions |
Building trust to secure stable business funding We strive to provide clear data disclosure so that financial institutions can understand our business operations and financial situation and properly assess the soundness of our management as well as communicate proactively to build mutual understanding and trust. |
・Regular visits by representatives ・Performance reports |
・Stable business expansion ・Growth investment that maintains financial discipline ・Information sharing and collaboration that leads to business development |
| Local Community |
Creating jobs and revitalizing local economies We work to create jobs in areas where we open locations as well as form sustainable towns and revitalize local communities. |
・Recruitment briefings in areas where we open locations ・Cleanup efforts in areas where we open locations ・Event management that contributes to regional revitalization |
・Creating economic benefits through business ・Workplace tours and vocational experiences |
On the Frontlines of Student Dormitories!
The 9th RA (Resident Assistant) Summit 2024 Activity Report
At our student dormitories, we have appointed student dormitory leaders called RAs (Resident Assistants) to stimulate communication among residents, evolving from merely a place to live to a place for learning and growth. We adopted this RA Program, in which RAs plan and run events, in FY 2014, and at the 9th RA (Resident Assistant) Summit 2024, an activity report conference held once a year, 154 RAs from 49 dormitories at 44 universities participated, presenting initiatives to improve their dormitories.
Kyosei-Kai: A Crucial Partner in Becoming a More Community-Focused Company
In 1994, the 16th anniversary of Kyoritsu Maintenance, founder Haruhisa Ishizuka began advocating for a more community-focused company able to provide good products at lower prices, and established Kyosei-Kai, an organization with companies that have partner relationships with Kyoritsu Maintenance. Ever since, members of this organization have supported each other through sharing of company business information and have honed themselves as companies through friendly rivalry, with 123 members as of FY 2024. What this organization values most is the bond as fellows who understand one another. To communicate this bond between people and companies in Kyosei-Kai to organization members and our employees, the bulletin Banryu was released in 2012. In FY 2024, we held financial results briefings, monitoring tours that involved overnight stays, and lectures on sustainable management.
Kamejimagawa Onsen Shinkawa no Yu Dormy Inn Tokyo HatchoboriComment From Keizo Sugita, Representative Director, Sugita Industries Co. Ltd.
Considering the influence it will have on the lives and culture of the region and its users for many years, Kyoritsu Maintenance’s management philosophy has value. I believe it is the responsibility of landowners to choose this approach. When I stayed on the opening day once construction was complete, I was filled with happiness from a sense of fulfillment and gratitude for a job well done as I soaked in a long-awaited hot spring bath. Watching crowds of customers enjoying their meals, I suddenly realized that this might be the joy of being an owner. Of course, I did not plan this myself; it was made possible by the ideas and efforts of all the people involved in design, construction, financing, and more, and my role was simply to take final responsibility and give the go-ahead, but through this, we created a place that expresses the ideas and efforts of so many people, where customers can experience joy and memories that will last a lifetime.
When I thought of how providing such spaces is the very foundation of our business as a property owner, I truly felt for the first time that being able to experience a sense of reward equivalent to the weight of it is something only an owner can experience.
Comments From RA Presenters
Musashino Art University Student Dormitory 2
We structured our presentation to incorporate documentary footage, referencing evening news programs for filming techniques and announcer-like speech patterns. We hope to run workshop tours, art event visits, and other events befitting an art university dormitory going forward!
Dormy Seiseki Sakuragaoka
We created a presentation that would convey the good relationships among dormitory residents while also incorporating elements of “fun” throughout. We also listened to presentations from other dormitories, which was very inspiring. We’d like to focus on event efforts next fiscal year to make it a year of further growth!